March 2020: In response to an emerging outbreak of a respiratory disease caused by a new strain of a well-known virus, coronavirus (COVID-19), Rollins is taking proactive steps to ensure the health and safety of our community.

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Health, Wellness and Preventions

Where can I find more information?
Please regularly check campus email and the College’s Emergency Management website for updates. For questions that are not answered on the website, please do not hesitate to contact the following offices:

  • Housing and meal plans, students and families with questions about housing and dining:
  • Any COVID-19 related questions among students and families:
  • Academic needs or support concerns:
  • Faculty needs or concerns: If you have specific questions, contact your appropriate dean or director.



Can office hours continue to be held via WebEx?
Yes, these hours can continue via WebEx. If having a confidential WebEx, select the button on screen that locks the room, so others are not able to join.
Can faculty continue to teach via WebEx in their regularly scheduled classroom?
Yes, the physical classroom is available to faculty at the regular class time. Our IT team stands ready to assist. For questions about WebEx, contact the Help Desk by emailing or calling 407-628-6363.
Do you have any recommendations on teaching virtually?
Follow Nancy Chick’s updates and her website, which is full of excellent tips on teaching virtually ( This shift to virtual poses challenges for everyone, especially our colleagues in the lab sciences and expressive arts. If you find an innovative strategy, please pass it along to Nancy so she can compile and share with others.
After our students leave, how can we accommodate our students with time zone issues?
We understand that this is a significant challenge as we move into virtual learning. This will be hard, but is possible. WebEx also includes a record and share function. Office hours might need to be adjusted to support different time zones. We are asking that faculty be flexible for the remainder of the term.
What time will my class meet?
Your class will still meet at the same time as originally scheduled.

For students in different time zones:

  • Time Zone differences: Classes should be conducted at their regularly scheduled meeting time. We urge you to be considerate of students who are participating from time zones beyond Eastern, Central, or Atlantic daylight time. It is reasonable for a student to be expected to participate in class remotely from 6 a.m. to 12 a.m. local time.
    • For example, if your class meets at 9:00 am, it would be 10:00 pm in Japan. It would be reasonable to expect your student to attend via WebEx.
    • However, if your class meets at 2 pm, it would be 3 am in Japan. This is not a reasonable expectation. In a case like this, we recommend allowing the student to participate via recorded WebEx if they request this accommodation.
Can class be held at a time different from what is scheduled?
Your class should be offered at the regularly scheduled time. Though you cannot require students to participate synchronously during other times, you can hold virtual office hours or schedule meetings with teams at times that work for all involved.
Can asynchronous learning be used instead of synchronous learning?
The primary mode of instruction for all of us this semester will be synchronous, but some asynchronous learning might also be appropriate to achieve the learning objectives in your syllabus. A better framing for this question might be to say that you can assign some asynchronous learning “in addition to” synchronous classes
Can different sections of the same course, which are currently offered at different times, be combined into one section?
No. All sections should be taught separately.
Are there changes to College academic policies due to COVID-19 or virtual, synchronous instruction?
All academic policies remain in place; however, we are working on adapting processes and procedures (i.e. independent study forms) to respond to the constantly changing situation.

Additionally, international student visas require that we take attendance when in a virtual environment. Everyone needs to keep detailed attendance records for all students for the rest of the semester.

What if faculty are uncomfortable recording their WebEx class?
Classes are being prepared and delivered as a Rollins faculty member. The course content belongs to the College and should be shared freely with your students.


I’m a student, will I log into WebEx on my regular class day and time?
Yes, although you will be logging in from an off-campus location, your professors will be teaching via real time virtual learning.
I tested WebEx in my class, but what if I have difficulty later?
Contact the Help Desk by emailing or calling 407-628-6363.
Where can I find my professor’s WebEx room URL?
Most of your faculty will have posted their URLs on your class Canvas site and many include it in their e-mail signature blocks. If you don’t have the URL for a class, e-mail your faculty member. If you need to get creative, here is a strategy that will work for most of the WebEx rooms: 

Try this approach where XXXX is the faculty member’s FOXID (the part of their e-mail address that comes before the

Can I join my classes on my phone or tablet?
Yes, you can join class by phone or your tablet. Install the Cisco WebEx Meetings app on your mobile device. When it is time for your virtual class, wherever you are, you simply paste your instructor’s URL into your browser and connect. Check the buttons at the bottom and click on both the microphone to mute it and the video to turn it on. Remember to unmute when you want to join the conversation.
How can I work with my classmates virtually?
You can set up your own personal WebEx room which will allow you to work with other students or simply chat and catch up virtually across the miles. Here’s how to get your own room launched: 

  • Log into WebEx on your laptop. If you are using a tablet or mobile device, access WebEx via the mobile app.   
  • Locate the URL for your personal meeting room, which is located above the “Start Meeting” button. This is the link you will share with others to access the meeting.  
Besides classes, what can I use WebEx for?
WebEx will work for office hours, library consults, and many other interactions with campus offices.
What other resources are there to learn more about WebEx?
If you would like to learn a bit more, check out:

International & Study Abroad Students

As an international student, who is my point of contact?
International students with travel questions can contact the Office of International Student & Scholar Services, Jenifer Ruby at 407-691-1158.
Has the College suspended travel to certain locations, or canceled any study abroad programs?

The College has now cancelled all outbound international travel affiliated with the College for the remainder of the spring 2020 semester. In addition, all spring semester study abroad programs have now been cancelled. Most of our partners are allowing students to finish coursework online; however, if this is not possible, Rollins College will make academic accommodations for spring semester students to allow them to finish the semester and stay on track towards graduation. The College has also cancelled our outbound May field study to Japan.

At this time, all other summer study abroad programs and fall semester programs are anticipated to be operating normally, although we have made some itinerary adjustments to certain summer programs.

This is a rapidly evolving situation and we are closely monitoring the situation through a number of channels and consulting regularly with our Travel Risk Committee and other on campus. The position of the College in regards to international travel may change as we continue to assess the potential risks to our students.

What will happen if study abroad programs are cancelled?

The Office of International Programs will work closely with students should we need to cancel any programs. For any field study or summer programs, withdrawal fees will be waived without penalty. For semester programs, we are working with our Finance Department and others on campus to determine a fair and equitable process for partial refunds. If the College cancels a program once abroad, International Programs will work with our insurance company and possibly the US Embassy as well to coordinate an evacuation. International Programs has emergency plans in place for this event and would follow protocols to get students home as safely and quickly as possible. In both cases, International Programs will cooperate with students and program partners abroad to ensure continued progress to degree completion. Please contact us if you have further questions: 407-646-2466.

What if I decide to withdraw from my summer or fall study abroad program due to concerns about Covid-19?
International Programs is currently working to minimize financial penalties for program withdrawals while also managing program budgets so that we can continue to offer programs to students who do not wish to withdraw. Please contact us if you are considering withdrawing from your program.

We expect that our Fall 2020 semester programs will be running normally. However, given the uncertainty, we are waiving withdrawal fees for these programs until May 1, at which point we will reassess. In addition, students scheduled to study abroad in Fall 2020 will also complete on-campus course preference forms through our office–if we need to cancel fall programs, the Registrar will use these forms to register students for courses on campus.

Crummer Students

As a Crummer student, who do I contact for questions or concerns?
Contact the Crummer Student Success office at 407-646-2210.

Holt Students

As a Holt student, who do I contact for questions or concerns?
Please contact Dean Rob Sanders at or 407-646-1349

Student Athletes

What about student-athlete eligibility?
While this continues to be a very fluid situation, there are ongoing conversations with the NCAA and Sunshine State Conference regarding future eligibility. Updates will be given to coaches and student-athletes when available.


Is Commencement still happening?
At this time, a decision about Commencement has not been made. Continue to visit the emergency site and check your emails for updated information.


Will Maymester be taking place, or will it be cancelled?
At this time, no decisions have been made. More information on Maymester will be forthcoming.


Academic Advising
How should faculty conduct advising?
Advising will be conducted via WebEx. Our Associate Dean for Avising will send out details about this for CLA faculty advisors. Holt advisors will reach out to Holt students concerning virtual advising. Crummer advising will continue with virtual sessions within student Success.
How can faculty get help for planning virtual, synchronous instruction for Spring term?
As a faculty member, what if I want to purchase additional technology to accomplish my instruction?
First submit a ticket through the IT Help Desk with the subject line “Technology Barriers.” Do not purchase hardware or software without first conferring with IT.
As a faculty member, what do I do if the software we (students and faculty) use is on a lab computer?
IT is working on access to software that is on the lab computers. Once the information is finalized, IT will notify faculty members individually. Make sure the needs of your classes are known by contacting with the subject line “Technology Barriers.” Do not purchase hardware or software without first conferring with IT.
How do I connect and manage multiple input sources in WebEx?
Our Instructional Design & Technology team can help. Messages with certain keywords auto-direct to the IDT team where they will contact you shortly to follow up.
Olin Library
In the library, what are the hours I can contact someone?
Beginning Friday, March 13, Olin Library will be open to visitors with an R-Card and staffed during regular hours, but 24/7 access will be suspended until further notice.
How is Olin Library continuing to serve our campus community?
Each Canvas page now includes a Library Resources option, which will link to an aggregated page of all key resources and services for students and faculty. Olin Library remains open to the College community via swipe card access during posted service hours (no 24/7 access).
Rollins Bookstore
Can students sell my textbooks back to the Rollins Boostore?

Yes. Sell back books online. Rental return grace periods will be extended to 15 days.

When classes end this semester, how do students return rental textbooks?

The Rollins Bookstore is offering free shipping labels. These will be distributed to students in their rental return reminder emails.

Tutoring & Writing Center
Is the Tutoring & Writing Center still available?
Yes. The Tutoring & Writing Center will reopen using EAB Navigate for virtual, synchronous appointments. If you do not have access to this platform, email Mistie Watkins to get set up with a login or email your graduate tutors directly to make an appointment. For more information, visit the Virtual Tutoring page.

Tutors will not offer email consultations or other forms of asynchronous feedback. If a student cannot find an appointment time, they can request an appointment in EAB Navigate.

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Where can I find more information on the county-wide (Orange County, FL) stay-at-home order?

The Order takes effect Thursday, March 26 at 11 p.m. Orange County Mayor Demings could extend the order if he believes it is necessary for the safety of residents. For more information and frequently asked questions, visit the Orange County COVID-19 website.

What is Rollins doing to respond to COVID-19?
The College’s main goal in planning and preparations is to protect the safety of our students, faculty and staff. Our planning is guided by the U.S. Centers for Disease Control, the State of Florida Health Department and the Orange County Health Department. The College is taking a number of steps to prepare for and respond to the issues raised by the novel coronavirus (COVID-19). This includes, but is not limited to:

  • Activating our Emergency Response Team, with dedicated working groups with responsibility across campus.
  • Staying in regular communication with state and local health officials. Regular monitoring of national and state organizations, including the U.S. Centers for Disease Control, the State of Florida Health Department and the Orange County Health Department.
  • Having ongoing conversations about risks related to international travel.
  • Keeping our community informed by sharing best practices and expert guidance on public health infection control.


Should students take their personal belongings?
When students leave campus before March 20, students must take all of their belongings. Of highest importance are items such as medications, important paperwork, laptops, electronic devices, and all academic materials needed to continue studies remotely. A subsequent email to residential students will provide more information about packing and moving support.

Is Rollins providing/bringing in the dumpsters for students to clean out dorms?
Yes. Move out PODs and dumpsters will be delivered at the end of this week.
What if I need assistance with moving or storage?
Contact Rollins Moving Services at for assistance and more details.
What happens to domestic student mail?
First class (paper) mail will be forwarded to students’ home of record in your student account.

Packages shipped to Rollins via Amazon, UPS, USPS and FedEx can be forwarded to your home of record with a charge to your student account (for postage). To forward your packages, you must contact the Post Office at 407-646-2563 or

What is the latest date and time that students can remove their belongs from the living areas?
Students must remove their personal belongings from their living areas by March 20 at 5 p.m.
Will Housing and Dining refunds be issued?
It is our intention to provide prorated refunds for housing and dining. More information will be forthcoming to students and parents. 
If students stay in the dorms, will they be allowed to leave? Will access/movements around campus be restricted?
Campus is not closed nor is it currently under a quarantine state. In the upcoming days students will get updates about dining hours, gym hours, etc.
I need to remove my belongings from campus, but I’m sick. Can I have someone else move my things for me?
Yes. We have two companies who can help pack your belongings and store or ship them for you (at your expense). Call Residential Life & Explorations (407-646-6349) and they can help connect you with one of these organizations or help to coordinate a family member or friend get access to your room to collect your belongings for you.

I can’t get back to campus to move my things out of my residence hall. Who should I contact?
We understand there might be a number of logistical issues right now, including travel challenges. Please contact Juan Escobar to discuss options. We have several companies willing to assist with packing, shipping, or storage if you are unable to return.
I have been granted a waiver to stay on campus through the spring semester. Will I be allowed to stay in my current room?
No. All students remaining on campus who have received a waiver will be moved into Sutton. If you are currently living in Sutton, you may remain in your current assignment, but may have someone assigned to the other bedroom in your apartment.
I’ve received a waiver to stay on campus for the spring semester, when will I be moved to Sutton?
Sutton move-in has been scheduled for Sunday, March 22, 2020 from 9 a.m.- 1 p.m. at the First Floor Sutton Lobby. Please begin packing now so you are ready. Access will be updated to your r-card so you will have access to Sutton starting Sunday morning.
I have received a waiver to stay on campus for the spring semester, will I receive a refund for housing or dining?
Your housing rate and dining rate remains the same, and you will not receive a refund for either of these charges.
When will I need to move out of Sutton contingency housing at end of the semester?
The move out deadline for your contingency housing in Sutton will be Saturday, May 9, by 5 p.m.


I have a waiver to stay on campus. How will I get meals? Is Skillman Dining Hall Open?
Starting on Monday, March 23, Skillman Dining Hall will be closed, and we will provide pre-packaged meals for those students who remain on-campus only.
Breakfast, lunch and dinner can be picked up at Skillman from Monday – Sunday following this schedule:

Lunch: 11:30 a.m. – 1 p.m
Dinner and next day’s breakfast: 5 p.m. – 6:30 p.m.
You will receive an email from every Thursday by 5 p.m. with the weekly menu choices. All students are required to send an email to with the weekly selections by no later than Saturday of every week.

Is the C-Store Open?
The C-Store will be operating online only. You must use remaining dining dollars, tarbucks, or a credit card for these options. You can go to and click on the Shop link to place your order. Once this order is placed, deliveries will take place at the door of your residence hall between 10 a.m. – 4 p.m. from Monday – Friday. You will receive a text message before your delivery takes place.
What if I have questions about meals or my dietary restrictions?
Please do not hesitate to email General Manager, Rollins Dining Cristina Cabanilla at or call 407-646-1535.

Student Account Services

Will residential students (or students with a meal plan) receive a refund on housing and dining costs?

You can either leave your credits on your account to be applied to offset future charges when students return, or you can request a refund by completing the refund request form. For more on the process on credits, visit the Student Account Services website.

When will refunds or credits be processed to student accounts?

On or by March 31, 2020.


Is Clean Sweep cancelled?

Yes. We are working with the Center for Leadership & Community Engagement to find a non-profit to donate the items that were collected to individuals in need.

Are all campus events cancelled for the remainder of the semester?
Yes. The Scheduling & Event Services office is connecting with all event organizers, internal and external, and updating them accordingly. In addition to other event cancellations, effective March 16, the Mister Rogers Walking Tour and the department of music (including Community School of Music) events are cancelled.
Is the Office of Admission closed?

The Office of Admission will still be open for walk-in visitors. Walk-in visitors will have an option to talk directly with an admission and/or financial aid counselor, and campus will be open for a self-guided tour. We will also host daily campus virtual visits, which will include a live information session with an admission counselor and a campus tour.
For up to date information, including scheduling instructions and links to videos and other resources, please view our

Virtual Campus Visit


Are Admission events on?
Large-scale admission events, such as Experience Rollins, Preview Rollins and Discover Rollins, have been cancelled. Experience Rollins will move to a virtual event and more information will be sent to admitted students shortly. Effective March 17 until May 15, all campus tours have been cancelled and have moved to a virtual format.
Will Admission offer virtual events?

Yes, we will offer a range of ways to connect with Rollins virtually, including a virtual campus tour and individual remote meetings with admission and financial aid counselors. For up to date information, including scheduling instructions and links to videos and other resources, please view our Virtual Campus Visit information.

Alumni Weekend
Is Alumni Weekend cancelled?
Out of an abundance of caution, and to help maintain student and alumni safety, we have decided to cancel all Alumni Weekend 2020 events and activities. We plan to celebrate the Alumni Weekend 2020 reunions at our next Alumni Weekend, March 4 – 7, 2021, as a join celebration with the 2021 reunion years and affinities. If you wish to receive reimbursement for the paid events you registered for, please complete the Alumni Weekend 2020 Refund Request Form. The Office of Alumni Engagement staff will verify these requests and contact you to confirm the fulfillment of your refund.
Are all summer sports camps cancelled?
All Rollins-sponsored summer sports camps are cancelled.
What about College athletics events?
Rollins Athletics has cancelled the remainder of the sports seasons, effective immediately. For more information on Rollins Athletics, visit
What about Rollins Sports summer camps?
Rollins Athletics has cancelled all summer sport camps. Refunds are forthcoming. .
What about Club Sports and Intramurals?

As of Thursday, March 12, all intramural games and activities will be suspended for the rest of the Spring semester. All on-campus and off-campus club sport practices, games, and events will be suspended for the rest of the semester.

Does Rollins forfeit the rest of its games?

No, the NCAA has deemed these as No Contests. Records and statistics will remain unchanged.


What College facilities are closed?
Effective March 16, all athletic facilities (Alfond Sports Center, Alfond Pool, Sandspur Field and both tennis facilities), Cornell Fine Arts Museum, and the Knowles Memorial Chapel have been closed, except for staff who work in those spaces. Effective March 23, Skillman Dining Hall is closed and will provide pre-packaged meals for students who remain on campus. The C-Store will be accepting online orders and deliveries will be made at residence halls.
What is Rollins doing to sanitize the campus?
Consistent with CDC guidelines, we have adjusted routine cleaning frequencies and put more of an emphasis on high-touch areas.
Is WPRK Radio still operating?
WPRK is streaming recorded content. There are no live show hosts in the studio.

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What if I am experiencing flu-like symptoms?
Stay home from work and notify your supervisor. Supervisors should, in turn, notify Matt Hawks, AVP of HR & Risk Management, of employees who are unable to be at work due to flu-like symptoms.

Working Remotely

Do I need permission to work remotely?

Yes. We are asking department heads and vice presidents of each division to set expectations for remote work in accordance with departmental needs, and to be as flexible as possible with schedules to enable employees to flex work hours around their family care responsibilities. We recognize that work from home is not possible for everyone. For those faculty and staff whose work requires that it be performed on campus, we will work to find the best and safest option for each case.

What can I do to accommodate my employees?
We ask all department heads to accommodate employees who are unable to be at work due to their own illness, or who must remain home to care for sick family members.
What are some technology resources that Rollins provides to remote employees?
Fuze: Make sure that remote employees have downloaded the Fuze Client: The Fuze telephone application allows you to make calls and text “from” your Rollins telephone number. The application is available for computers and mobile devices.

WebEx Teleconferencing Tool: Rollins has a site license for Webex, a video conferencing tool, which can be used for synchronous meetings. Webex allows you to join a meeting using real-time audio and video, share files or PPT presentations, or share your screen for demonstrations. Faculty, staff, and students may access Webex by phone, laptop, or mobile device and may opt out of sharing video and/or audio.

Office365: Make sure that Office365 is installed on employees’ computers. Office365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft’s communications and collaboration services to help users be productive from virtually anywhere through the Internet.

For additional help, visit the Rollins IT Knowledge Base or contact the IT Help Desk at 407-628-6363.

What if I need help with technical support for a work-from-home scenario?
Contact the IT Help Desk at 407-628-6363 or email


May job candidates come to campus for interviews?
Searches currently in progress have been paused for the time being, as part of the overall pause on hiring at Rollins. For faculty, your dean’s office will coordinate with departments directly to address schedule adjustments and planning for the future.

Student Employment

Can students still work on campus/work study?
Yes, but students cannot request a housing waiver. The help desk can assist in helping how figure out how to best support students in working remotely.
Who can I contact for questions/concerns on student employees or internships?
The Center for Career & Life Planning (student employment and academic internships) will be contacting supervisors and employers with more details. Student Employment will be contacting supervisors with next steps as it pertains to on-campus or remote work possibilities. The Academic Internships team will be sending messaging to employer supervisors and students in internships. The College has contingency plans regarding academic credit in case students cannot complete required hours.
When possible, can student workers still be employed?
Yes, if they are local or can work remotely.

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What if I returned from a cruise or from travel to a locked-down area?
Consult the CDC guidelines and possible requirements to self-quarantine or self-isolate in your home for 14 days upon your return. If you fall into the above category, please note the following:

  • Residential students need to plan to vacate their rooms in no more than 4 hours
  • If you are a faculty or staff and need to bring a laptop, desktop, or other office materials home, please ask a colleague to do a no-contact drop off for you during the 14-day self-quarantine
  • Make plans to self-isolate at home or off campus
  • Maintain social distancing and hygiene measures
What if I have personal scheduled travel?
If you are planning personal travel, we highly recommend that you abide by U.S. government guidance and please be mindful of potential associated risk of disruptions to your return.

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Health, Wellness and Preventions

What are the symptoms of the coronavirus?
Symptoms can include a fever (temperature above 100.3), cough, and difficulty breathing – similar to what you may feel with influenza or a bad cold. The incubation period (how soon the symptoms appear from the time of first exposure) for these types of viruses is typically 2-14 days.
How can I prevent infection with COVID-19?
There is currently no vaccine to prevent COVID-19 infection. The best way to prevent infection is to avoid being exposed to this virus. However, as a reminder, the Centers for Disease Control and Prevention (CDC) recommends everyday preventive actions to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
What are the College’s care/accommodation options for students?
If your student needs assistance with arranging accommodations in the coming weeks, please connect with the Office of Student & Family Care at We understand that this is a rapidly evolving situation and want to support your student’s continued well-being and success.
What if I am concerned about my health and wellbeing?
The Wellness Center is currently open and available to consult in-state students via telehealth, Monday – Friday 8:30 a.m. – 5 p.m. Call 407-628-6340 to schedule or email

Students who remain on campus and have COVID-19 symptoms are required to contact the Wellness Center immediately and must be evaluated via phone by calling 407-628-6340. The COVID call center is also available 24/7 at 1-866-779-6121.

Counseling and Psychological Services are available for Teletherapy Case Management for Florida-based students Monday – Friday 8:30 a.m. to – 5 p.m.  Please call 407-628-6340 to schedule or email
WellConnect is available for after-hours crisis counseling 833-848-1761 (after 5 p.m.).  We can also connect with out-of-state students via phone to help them identify counseling resources in their area.

Students who have concerns about missing class are encouraged to contact Student & Family Care at or 407-646-2345 or their respective student services for the Holt School (407-646-2232) or Crummer Student Services (Carlene Sterling, Director at 407-691-1267).

Faculty and staff with COVID-19, flu like symptoms should work with their supervisor to stay or work from home. They can contact their local medical practitioner for medical assistance.

What should I do if I am presenting symptoms and have recently traveled?
Any member of the Rollins community who has traveled to an impacted area within the past 14 days and is experiencing symptoms such as those described above should immediately contact Denise Snyder Assistant Director Wellness Center
What is being done to help manage stress levels due to hurried arrangements? Are there any counseling services available?

During this time, the Wellness Center is not be able to provide ongoing therapy appointments. We are trying our best continue to provide services that remain helpful, while also staying within the scope of our practice and competencies. We are connecting with students and working with them to identify appropriate resources and develop an alternative care plan.

For stress management resources, campus members can access our Rollins Wellness Instagram site.  Students also have access to the Well Track app,, which is an online interactive self-help therapy tool that provides many resources for stress management. In addition, we are also developing online stress management workshops that we hope to soon be able to offer to students.  Information about our upcoming psychoeducational workshops will be provided to the campus community as soon as it is available.