COVID-19 FAQs

April 2020: In response to an emerging outbreak of a respiratory disease caused by a new strain of a well-known virus, coronavirus (COVID-19), Rollins is taking proactive steps to ensure the health and safety of our community.

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Academics
Faculty | Students | International & Study Abroad Students | Crummer Students | Holt Students | Student Athletes | Commencement | Maymester | Resources

Operations
Housing | Dining | Student Account Services | Events | Facilities

Employment
Working Remotely | Student Employment

Travel

Health, Wellness and Preventions

Where can I find more information?
Please regularly check campus email and the College’s Emergency Management website for updates. For questions that are not answered on the website, please do not hesitate to contact the following offices:

  • Housing and meal plans, students and families with questions about housing and dining: rle@rollins.edu.
  • Any COVID-19 related questions among students and families: care@rollins.edu.
  • Academic needs or support concerns: care@rollins.edu.
  • Faculty needs or concerns: If you have specific questions, contact your appropriate dean or director.
How is Rollins handling the distribution of emergency funding for students provided by the CARES Act?
More information can be found on the Office of Financial Aid website.

Academics

Faculty

Can office hours continue to be held via Webex?
Yes, these hours can continue via Webex. If having a confidential Webex, select the button on screen that locks the room, so others are not able to join.
Do you have any recommendations on teaching virtually?
Follow Nancy Chick’s updates and her website, which is full of excellent tips on teaching virtually (https://www.rollins.edu/endeavor/covid-19/). This shift to virtual poses challenges for everyone, especially our colleagues in the lab sciences and expressive arts. If you find an innovative strategy, please pass it along to Nancy so she can compile and share with others.
After our students leave, how can we accommodate our students with time zone issues?
We understand that this is a significant challenge as we move into virtual learning. This will be hard, but is possible. Webex also includes a record and share function. Office hours might need to be adjusted to support different time zones. We are asking that faculty be flexible for the remainder of the term.
EDUCATING OUR STUDENTS
What time will my class meet?
Your class will still meet at the same time as originally scheduled.

For students in different time zones:

  • Time Zone differences: Classes should be conducted at their regularly scheduled meeting time. We urge you to be considerate of students who are participating from time zones beyond Eastern, Central, or Atlantic daylight time. It is reasonable for a student to be expected to participate in class remotely from 6 a.m. to 12 a.m. local time.
    • For example, if your class meets at 9:00 am, it would be 10:00 pm in Japan. It would be reasonable to expect your student to attend via Webex.
    • However, if your class meets at 2 pm, it would be 3 am in Japan. This is not a reasonable expectation. In a case like this, we recommend allowing the student to participate via recorded Webex if they request this accommodation.
Can class be held at a time different from what is scheduled?
Your class should be offered at the regularly scheduled time. Though you cannot require students to participate synchronously during other times, you can hold virtual office hours or schedule meetings with teams at times that work for all involved.
Can asynchronous learning be used instead of synchronous learning?
The primary mode of instruction for all of us this semester will be synchronous, but some asynchronous learning might also be appropriate to achieve the learning objectives in your syllabus. A better framing for this question might be to say that you can assign some asynchronous learning “in addition to” synchronous classes
Can different sections of the same course, which are currently offered at different times, be combined into one section?
No. All sections should be taught separately.
Are there changes to College academic policies due to COVID-19 or virtual, synchronous instruction?
All academic policies remain in place; however, we are working on adapting processes and procedures (i.e. independent study forms) to respond to the constantly changing situation.

Additionally, international student visas require that we take attendance when in a virtual environment. Everyone needs to keep detailed attendance records for all students for the rest of the semester.

What if faculty are uncomfortable recording their Webex class?
Classes are being prepared and delivered as a Rollins faculty member. The course content belongs to the College and should be shared freely with your students.

Students

Is there a resource for students as we navigate online learning?

Yes. We have created a Canvas page for all CLA, Holt and Crummer students that houses important information regarding how to navigate online learning, as well as links to campus resources you may need. The page appears on your Canvas dashboard.

I’m a student, will I log into Webex on my regular class day and time?
Yes, although you will be logging in from an off-campus location, your professors will be teaching via real time virtual learning.
I tested Webex in my class, but what if I have difficulty later?
Contact the Help Desk by emailing helpdesk@rollins.edu or calling 407-628-6363.
Where can I find my professor’s Webex room URL?
Most of your faculty will have posted their URLs on your class Canvas site and many include it in their e-mail signature blocks. If you don’t have the URL for a class, e-mail your faculty member. If you need to get creative, here is a strategy that will work for most of the Webex rooms: 

Can I join my classes on my phone or tablet?
Yes, you can join class by phone or your tablet. Install the Cisco Webex Meetings app on your mobile device. When it is time for your virtual class, wherever you are, you simply paste your instructor’s URL into your browser and connect. Check the buttons at the bottom and click on both the microphone to mute it and the video to turn it on. Remember to unmute when you want to join the conversation.
How can I work with my classmates virtually?
You can set up your own personal Webex room which will allow you to work with other students or simply chat and catch up virtually across the miles. Here’s how to get your own room launched: 

  • Log into Webex on your laptop. If you are using a tablet or mobile device, access Webex via the mobile app.   
  • Locate the URL for your personal meeting room, which is located above the “Start Meeting” button. This is the link you will share with others to access the meeting.  
Besides classes, what can I use Webex for?
Webex will work for office hours, library consults, and many other interactions with campus offices.
What other resources are there to learn more about Webex?
If you would like to learn a bit more, check out:

International & Study Abroad Students

As an international student, who is my point of contact?
International students with travel questions can contact the Office of International Student & Scholar Services, Jenifer Ruby at 407-691-1158.
Has the College suspended travel to certain locations, or canceled any study abroad programs?
The College has cancelled all sponsored travel through August 31. This includes faculty and staff work-related travel, summer programs and summer internships.

All non-local travel outside of Central Florida is included in the travel pause.

Travel associated with fall study abroad programs will be determined by May 30.

What will happen if study abroad programs are cancelled?
The Office of International Programs (IP) will work closely with students should we need to cancel any programs.  For any field study or summer programs, withdrawal fees will be waived without penalty and IP is coordinating with faculty to ensure that students will be able to meet graduation requirements as needed. For spring semester programs, students have been issued a refund in accordance with College policy and adjusted for their program dates.  IP is working with spring semester students to ensure that they maintain full-time status and stay on track towards graduation.

Fall 2020 programs are anticipated to be operating normally.  If we need to cancel these programs, a decision will be made by the College early enough that students will be able to avoid incurring financial penalties.  In addition, students scheduled to study abroad in Fall 2020 will also complete on-campus course preference forms through our office–if we need to cancel fall programs, the Registrar will use these forms to register students for courses on campus.  Finally, IP is coordinating with Residential Life to ensure that if programs ar cancelled, students will still be able to obtain on-campus housing and will have priority for the new Lakeside residence hall in spring 2021.

If the College cancels a program once abroad, International Programs will work with our insurance company and possibly the US Embassy as well to coordinate an evacuation.  International Programs has emergency plans in place for this event and would follow protocols to get students home as safely and quickly as possible. In both cases, International Programs will cooperate with students and program partners abroad to ensure continued progress to degree completion. Please contact us if you have further questions: 407-646-2466.

What if I decide to withdraw from my summer or fall study abroad program due to concerns about Covid-19?
International Programs is currently working to minimize financial penalties for program withdrawals while also managing program budgets so that we can continue to offer programs to students who do not wish to withdraw. Please contact us if you are considering withdrawing from your program.

We expect that our Fall 2020 semester programs will be running normally. However, given the uncertainty, we are waiving withdrawal fees for these programs until May 1, at which point we will reassess. In addition, students scheduled to study abroad in Fall 2020 will also complete on-campus course preference forms through our office–if we need to cancel fall programs, the Registrar will use these forms to register students for courses on campus.

Crummer Students

As a Crummer student, who do I contact for questions or concerns?
Contact the Crummer Student Success office at 407-646-2210.

Holt Students

As a Holt student, who do I contact for questions or concerns?
Please contact Dean Rob Sanders at rsanders@rollins.edu or 407-646-1349

Student Athletes

What about student-athlete eligibility?
While this continues to be a very fluid situation, there are ongoing conversations with the NCAA and Sunshine State Conference regarding future eligibility. Updates will be given to coaches and student-athletes when available.

Commencement

Is Commencement still happening?
A virtual commencement ceremony took ng place in addition to an in person ceremony when conditions permit. For up-to-date information visit the College’s Commencement website

Resources

Academic Advising
How should faculty conduct advising?
Advising will be conducted via Webex. Our Associate Dean for Advising will send out details about this for CLA faculty advisors. Holt advisors will reach out to Holt students concerning virtual advising. Crummer advising will continue with virtual sessions within student Success.
ENDEAVOR CENTER
How can faculty get help for planning virtual, synchronous instruction for Spring term?
INFORMATION TECHNOLOGY
As a faculty member, what if I want to purchase additional technology to accomplish my instruction?
First submit a ticket through the IT Help Desk with the subject line “Technology Barriers.” Do not purchase hardware or software without first conferring with IT.
As a faculty member, what do I do if the software we (students and faculty) use is on a lab computer?
IT is working on access to software that is on the lab computers. Once the information is finalized, IT will notify faculty members individually. Make sure the needs of your classes are known by contacting helpdesk@rollins.edu with the subject line “Technology Barriers.” Do not purchase hardware or software without first conferring with IT.
How do I connect and manage multiple input sources in Webex?
Our Instructional Design & Technology team can help. Messages with certain keywords auto-direct to the IDT team where they will contact you shortly to follow up.
Olin Library
In the library, what are the hours I can contact someone?
The Olin Library is closed. Visit the library website for all available online resources.
How is Olin Library continuing to serve our campus community?
Each Canvas page now includes a Library Resources option, which will link to an aggregated page of all key resources and services for students and faculty.
Rollins Bookstore
Can students sell my textbooks back to the Rollins Boostore?

Yes. Sell back books online. Rental return grace periods will be extended to 15 days.

When classes end this semester, how do students return rental textbooks?

The Rollins Bookstore is offering free shipping labels. These will be distributed to students in their rental return reminder emails.

Tutoring & Writing Center
Is the Tutoring & Writing Center still available?
Yes. The Tutoring & Writing Center will reopen using EAB Navigate for virtual, synchronous appointments. If you do not have access to this platform, email Mistie Watkins to get set up with a login or email your graduate tutors directly to make an appointment. For more information, visit the Virtual Tutoring page.

Tutors will not offer email consultations or other forms of asynchronous feedback. If a student cannot find an appointment time, they can request an appointment in EAB Navigate.

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Operations

Where is the best place to find information about orders for Orange County?
Orange County government is providing regular updates for its residents. Information including the state-wide stay-at-home order, testing, COVID-19 heat maps, as well as information from local partners, can be found at the County’s website.
Is campus mail still being processed and delivered?

Campus mail is still being processed for both on-campus students and departments. All mail is available for pickup using the on-site parcel lockers. For additional assistance, email the Post Office at postoffice@rollins.edu.

Is the IT Help Desk still open?

Yes, virtually. With the goal of limiting exposure of our IT team and those they could come in contact with, the IT Help Desk has gone to a completely virtual model. They will still have staff members ready to support students, faculty and staff, virtually during their regular support hours.

The hours are Sun – Thurs: 8 a.m. – 9 p.m., Fri – Sat: 8 a.m. – 5 p.m.

What if I need help with computer repairs or replacements?
Information Technology will continue to support these needs through shipping and unattended drop-offs.
What is Rollins doing to respond to COVID-19?
The College’s main goal in planning and preparations is to protect the safety of our students, faculty and staff. Our planning is guided by the U.S. Centers for Disease Control, the State of Florida Health Department and the Orange County Health Department. The College is taking a number of steps to prepare for and respond to the issues raised by the novel coronavirus (COVID-19). This includes, but is not limited to:

  • Activating our Emergency Response Team, with dedicated working groups with responsibility across campus.
  • Staying in regular communication with state and local health officials. Regular monitoring of national and state organizations, including the U.S. Centers for Disease Control, the State of Florida Health Department and the Orange County Health Department.
  • Having ongoing conversations about risks related to international travel.
  • Keeping our community informed by sharing best practices and expert guidance on public health infection control.

Housing

What happens to domestic student mail?
First class (paper) mail will be forwarded to students’ home of record in your student account.

Packages shipped to Rollins via Amazon, UPS, USPS and FedEx can be forwarded to your home of record with a charge to your student account (for postage). To forward your packages, you must contact the Post Office at 407-646-2563 or postoffice@rollins.edu.

Dining

Is the C-Store Open?
The C-Store will be operating online only. You must use remaining dining dollars, tarbucks, or a credit card for these options. You can go to dining.rollins.edu and click on the Shop link to place your order. Once this order is placed, deliveries will take place at the door of your residence hall between 10 a.m. – 4 p.m. from Monday – Friday. You will receive a text message before your delivery takes place.
What if I have questions about meals or my dietary restrictions?
Please do not hesitate to email General Manager, Rollins Dining Cristina Cabanilla at mccabanilla@rollins.edu or call 407-646-1535.

Student Account Services

Events

Is Clean Sweep cancelled?

Yes. We are working with the Center for Leadership & Community Engagement to find a non-profit to donate the items that were collected to individuals in need.

Are all campus events cancelled for the remainder of the semester?
Yes. The Scheduling & Event Services office is connecting with all event organizers, internal and external, and updating them accordingly. We are currently assessing the event season for Fall 2020.
Admission
Is the Office of Admission closed?
The Office of Admission will still be open for walk-in visitors. Walk-in visitors will have an option to talk directly with an admission and/or financial aid counselor, and campus will be open for a self-guided tour. We will also host daily campus virtual visits, which will include a live information session with an admission counselor and a campus tour.

For up to date information, including scheduling instructions and links to videos and other resources, please view our Virtual Campus Visit information.

Are Admission events on?
Email admissions@rollins.edu if you are interested in a campus tour.
Will Admission offer virtual events?

Yes, we will offer a range of ways to connect with Rollins virtually, including a virtual campus tour and individual remote meetings with admission and financial aid counselors. For up to date information, including scheduling instructions and links to videos and other resources, please view our Virtual Campus Visit information.

Where can I find more information from Admission?
Visit the Admission FAQ page.
Athletics
Are all summer sports camps cancelled?
All Rollins-sponsored summer sports camps are cancelled.
What about Rollins Sports summer camps?
Rollins Athletics has cancelled all summer sport camps. Refunds are forthcoming.

Facilities

What College facilities are closed?
Effective March 16, all athletic facilities (Alfond Sports Center, Alfond Pool, Sandspur Field and both tennis facilities), Cornell Fine Arts Museum, and the Knowles Memorial Chapel have been closed, except for staff who work in those spaces. Effective March 23, Skillman Dining Hall is closed and will provide pre-packaged meals for students who remain on campus. The C-Store will be accepting online orders and deliveries will be made at residence halls.
What is Rollins doing to sanitize the campus?
Consistent with CDC guidelines, we have adjusted routine cleaning frequencies and put more of an emphasis on high-touch areas.
Is WPRK Radio still operating?
WPRK is streaming recorded content. There are no live show hosts in the studio.

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Employment

What if I am experiencing flu-like symptoms?
Stay home from work and notify your supervisor. Supervisors should, in turn, notify Matt Hawks, AVP of HR & Risk Management, of employees who are unable to be at work due to flu-like symptoms.
How does the Orange County stay-at-home order impact my employment at Rollins?

Rollins remains an open workplace at this time. If you have been approved to work from home, please continue to do so. If your job requires you to perform your work on campus, please continue to practice social distancing, maintaining at least a 6-foot distance between yourself and others whenever possible. Please keep your R-Card on you as you travel to and from campus over the next two weeks.

Faculty may continue to access their offices for research or teaching, and designated classrooms for teaching. Staff can work with their direct supervisor on how this will work for them and how to best accommodate needs.

Working Remotely

Do I need permission to work remotely?

Yes. We are asking department heads and vice presidents of each division to set expectations for remote work in accordance with departmental needs, and to be as flexible as possible with schedules to enable employees to flex work hours around their family care responsibilities. We recognize that work from home is not possible for everyone. For those faculty and staff whose work requires that it be performed on campus, we will work to find the best and safest option for each case.

What can I do to accommodate my employees?
We ask all department heads to accommodate employees who are unable to be at work due to their own illness, or who must remain home to care for sick family members.
What are some technology resources that Rollins provides to remote employees?
Fuze: Make sure that remote employees have downloaded the Fuze Client: The Fuze telephone application allows you to make calls and text “from” your Rollins telephone number. The application is available for computers and mobile devices.

Webex Teleconferencing Tool: Rollins has a site license for Webex, a video conferencing tool, which can be used for synchronous meetings. Webex allows you to join a meeting using real-time audio and video, share files or PPT presentations, or share your screen for demonstrations. Faculty, staff, and students may access Webex by phone, laptop, or mobile device and may opt out of sharing video and/or audio.

Office365: Make sure that Office365 is installed on employees’ computers. Office365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft’s communications and collaboration services to help users be productive from virtually anywhere through the Internet.

For additional help, visit the Rollins IT Knowledge Base or contact the IT Help Desk at 407-628-6363.

What if I need help with technical support for a work-from-home scenario?
Contact the IT Help Desk at 407-628-6363 or email helpdesk@rollins.edu

Recruitment

May job candidates come to campus for interviews?
Searches currently in progress have been paused for the time being, as part of the overall pause on hiring at Rollins. For faculty, your dean’s office will coordinate with departments directly to address schedule adjustments and planning for the future.

Student Employment

Can students still work on campus/work study?
Yes, but students cannot request a housing waiver. The help desk can assist in helping how figure out how to best support students in working remotely.
Who can I contact for questions/concerns on student employees or internships?
The Center for Career & Life Planning (student employment and academic internships) will be contacting supervisors and employers with more details. Student Employment will be contacting supervisors with next steps as it pertains to on-campus or remote work possibilities. The Academic Internships team will be sending messaging to employer supervisors and students in internships. The College has contingency plans regarding academic credit in case students cannot complete required hours.
When possible, can student workers still be employed?
Yes, if they are local or can work remotely.

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Travel

Has the College suspended travel to certain locations, or canceled any study abroad programs?
The College has cancelled all sponsored travel through August 31. This includes faculty and staff work-related travel, summer programs and summer internships.

All non-local travel outside of Central Florida is included in the travel pause.

Travel associated with fall study abroad programs will be determined by May 30.

What if I have personal scheduled travel?
If you are planning personal travel, we highly recommend that you abide by U.S. government guidance and please be mindful of potential associated risk of disruptions to your return.

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Health, Wellness and Preventions

What are the symptoms of the coronavirus?
Symptoms can include a fever (temperature above 100.3), cough, and difficulty breathing – similar to what you may feel with influenza or a bad cold. The incubation period (how soon the symptoms appear from the time of first exposure) for these types of viruses is typically 2-14 days.
How can I prevent infection with COVID-19?
There is currently no vaccine to prevent COVID-19 infection. The best way to prevent infection is to avoid being exposed to this virus. However, as a reminder, the Centers for Disease Control and Prevention (CDC) recommends everyday preventive actions to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
What are the College’s care/accommodation options for students?
If your student needs assistance with arranging accommodations in the coming weeks, please connect with the Office of Student & Family Care at care@rollins.edu. We understand that this is a rapidly evolving situation and want to support your student’s continued well-being and success.
What if I am concerned about my health and wellbeing?
The Wellness Center is currently open and available to consult in-state students via telehealth, Monday – Friday 8:30 a.m. – 5 p.m. Call 407-628-6340 to schedule or email wellness@rollins.edu.

Students who remain on campus and have COVID-19 symptoms are required to contact the Wellness Center immediately and must be evaluated via phone by calling 407-628-6340. The COVID call center is also available 24/7 at 1-866-779-6121.

Counseling and Psychological Services are available for Teletherapy Case Management for Florida-based students Monday – Friday 8:30 a.m. to – 5 p.m.  Please call 407-628-6340 to schedule or email wellness@rollins.edu.
WellConnect is available for after-hours crisis counseling 833-848-1761 (after 5 p.m.).  We can also connect with out-of-state students via phone to help them identify counseling resources in their area.

Students who have concerns about missing class are encouraged to contact Student & Family Care at care@rollins.edu or 407-646-2345 or their respective student services for the Holt School (407-646-2232) or Crummer Student Services (Carlene Sterling, Director at 407-691-1267).

Faculty and staff with COVID-19, flu like symptoms should work with their supervisor to stay or work from home. They can contact their local medical practitioner for medical assistance.

What should I do if I am presenting symptoms and have recently traveled?
Any member of the Rollins community who has traveled to an impacted area within the past 14 days and is experiencing symptoms such as those described above should immediately contact Denise Snyder Assistant Director Wellness Center dsnyder@rollins.edu.
What is being done to help manage stress levels due to hurried arrangements? Are there any counseling services available?

During this time, the Wellness Center is not be able to provide ongoing therapy appointments. We are trying our best continue to provide services that remain helpful, while also staying within the scope of our practice and competencies. We are connecting with students and working with them to identify appropriate resources and develop an alternative care plan.

For stress management resources, campus members can access our Rollins Wellness Instagram site.  Students also have access to the Well Track app, www.welltrack.com, which is an online interactive self-help therapy tool that provides many resources for stress management. In addition, we are also developing online stress management workshops that we hope to soon be able to offer to students.  Information about our upcoming psychoeducational workshops will be provided to the campus community as soon as it is available.